Shipping, Delivery & Returns


Easy to use shipping options to the world.

When your shopping cart is ready click on CART and enter your address under the shipping calculator to work out your shipping costs. At checkout this will be calculated for you.

To place an order larger than 500g please contact us for a quote.


Shipping within NZ is a flat rate of $6 (or $9 Rural) when you spend up to $60.

Spend over $60 and it's free!

PLEASE NOTE: If the address is rural within our New Zealand Courier System and standard shipping is paid you will receive an automatic reply requesting the additional $3 for rural shipping. Rural orders will not be shipped until this is paid.

We stand behind the quality of our products, so if your Chai is not up to scratch we will happily refund you.


Our policy lasts for 30 days after purchase, after which time we unfortunately can’t offer you a refund or exchange.To be eligible for a return, your item must be in the same condition that you received it and must also be in the original packaging.To return your product, you should mail your product to:

197 Brooklyn Valley Road,

RD3 Motueka,

Tasman 7198,


You will be responsible for paying for your own shipping costs for returning your item. 
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $60, please consider using a trackable shipping service or purchasing insurance.


Once your return has been received and processed a credit will automatically be applied to your credit card or original method of payment within 10 days.
If you have still not received your refund, please contact us at